Frequently Asked Questions
Everything you need to know about your Anya Hindmarch order
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible interest-free installments.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your unique tracking number and a link to the courier's website to monitor your delivery's progress.
What is your return policy?
We offer a 14-day return window from the date of receipt. Items must be returned in their original, unused condition with all tags and packaging intact. Please note that personalized or bespoke items are non-returnable.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How do I care for my Anya Hindmarch bag?
Each product comes with specific care instructions. Generally, we recommend avoiding prolonged exposure to direct sunlight and moisture. For leather items, use a soft, dry cloth to wipe away surface dirt and store in the provided dust bag when not in use.
Can I amend or cancel my order after it has been placed?
As we aim to process orders as quickly as possible, we are only able to make changes or cancellations within a very short window. Please contact our Customer Service team immediately if you need to modify your order.